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Please read the following
points carefully as use of our website and purchase of products
by you mean that you agree to them.
Shopping with Scottishquality.com
- You can order products displayed on this website by phone
or on-line.
- If you have placed your order on-line, we will quickly
send you an e-mail to confirm that we have received your
order. The email confirmation will be produced automatically
so that you have confirmation of your order details. The
fact that you receive an automatic confirmation does not
necessarily mean that we will be able to meet your order.
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Prices
- Our prices are shown on our website.
- We try to make sure that the prices on our website are
accurate but we will need to validate the price before we
process your order. If we are unable to supply a particular
item which you have ordered or if the correct price for
an item is different from the price on your order, we will
notify you as soon as we can after receiving your order.
If this happens, you may cancel your order and we will refund
you any money which you have paid.
- The prices on our website will remain valid until such
time as we decide to alter them.
- You will be notified of shipping and tax costs automatically
before you submit your credit card details.
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Payment
- You can pay by any Visa, MasterCard,
American Express or JCB credit card or by Switch, Solo or
Delta debit card. For UK orders we will also accept cheques
and postal orders. To ensure that shopping on-line is secure,
your credit/debit details will be encrypted to minimise
the possibility of someone being able to read your details
as they are sent to us over the Internet.
- All 'Made to Order' items require
payment of a deposit. The deposit is usually 30% of the
total item cost. If you wish to order one of these items
we will require a credit or debit card number to cover the
deposit. We will inform you by email when 'made to order'
items are ready to be despatched to you. These items will
not be despatched until we have received the balance of
payment.
- The prices displayed on our website
are in British pounds but you may use our "currency converter"
to estimate the price of goods in other currencies. The
"currency converter" is intended as a guide only and does
not accurately reflect current exchange rates.
- We currently debit money from your
account within seven days after we have received your order.
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Cancellation
- You have the right to cancel your
order at any time up until 7 days after the date on which
you receive the goods. Your money will be refunded within
30 days of cancellation or, in the case of returns, within
30 days of our receiving the returned goods. Click
here for contact details.
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Delivery
- We can deliver goods to destinations within and outside
the UK.
- Each product on our website has a link which tells you
the usual despatch time for that item. Actual delivery times
are dependent upon the carrier but are usually within 3
days after despatch from our premises for UK orders and
within 10 days for the rest of the world. Please refer to
specific delivery links on our website for more details
about despatch times.
- We will make every effort to deliver within the time stated
on our website but we will not be liable for any loss caused
to you by late delivery. If the goods are not delivered
within the delivery time which we quote for that item, please
contact us by telephone or email. We will try to ensure
that you receive your order as quickly as possible, or if
you wish you may cancel your order and we will refund you
any money which you have paid.
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Tax and import duties
- Value Added Tax (VAT) at a rate of 17.5% is payable on
most items delivered to addresses within the European Union.
Any tax payable will be calculated automatically as you
add items to your 'shopping basket'. Please note that VAT,
when applicable, is also payable on Packaging and Shipping
charges.
- The purchaser is responsible for paying any import duties
levied by their own country.
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Returns and refunds
- We believe that you will be delighted with your product
but there may be occasions where you feel it necessary to
return an item. We aim to keep the process as simple as
possible.
- If you wish to return your order and/or request a refund
you must inform us by phone, fax or email within 7 days
of receiving your order. Click
here for contact details.
- You can return your order in its original condition to
Scottishquality.com returns, Duisdale, Sleat, Isle of
Skye IV43 8QU Scotland within 30 days of the date on
which you receive it. You will be responsible for the item
or items until they reach us. For your own protection, we
suggest you use a secure delivery method which requires
a signature upon delivery. Click
here for a PDF version of the returns form if you
didn't receive one with your order.
- If you return the product in its original condition, we
will refund you any money which you have paid us for that
product within 30 days of our receiving it. All you pay
for is the return carriage of the goods. If you return an
item to us which is faulty, which you did not order or for
any other reason which is our fault, we will also pay you
the cost of the return carriage. If this happens, please
[telephone] us first and we will
let you know how you should send the item to us.
- Goods to the UK may incur duty charges if you fail to
make it clear that the package is a "return" to
the UK and not an import. In the event of documentation
being completed incorrectly and tax or duty subsequently
being charged to Scottishquality.com, the sum involved will
be deducted from your final refund.
- 'Made to Order' items, i.e. goods made to a customer's
personal specifications, cannot be returned unless they
are damaged or faulty. Please note that we cannot refund
the deposit on a 'Made to Order' item unless:
- we have taken longer to deliver the item than was
stated on our website at the time of purchase, or
- the item is damaged or faulty
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Our responsibility
- We will not be responsible for any losses resulting from
your use or the inability to use our website or resulting
from unauthorised access to, or alteration of your transmissions
or data in circumstances which are beyond our control.
- We will not be responsible for your loss of profits, wasted
expenditure, corruption or destruction of data or any other
loss which does not directly result from something we have
done wrong.
- You will be responsible if you use this website in breach
of these terms of use and will reimburse us for any loss
that you cause to us as a result of your misuse.
- We make no promise that our website will be uninterrupted
or entirely error free. Because of the nature of the Internet,
the shopping online service is provided on an "as is" and
"as available" basis. We are not responsible to you if we
are unable to provide our Internet services for any reason
beyond our control.
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Copyright /Trademarks/Data
Protection
- All rights in the designs and information on our website
are owned by us. They are protected by copyright, trademarks
and other intellectual property rights.
- You may view, copy and print portions of our website for
the sole purpose of placing an order with us. The materials
on our website may not be used for any other purpose.
- We will use the information which you provide and the
records of items you buy to constantly monitor and improve
our service and for marketing purposes in accordance with
our Privacy Policy.
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Links to other websites
and services
- Our website may contain links to other websites which
are not under the control of and are not maintained by us.
These links are provided for your convenience only and we
are not responsible for the content of those sites.
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General
- All use of this website shall be subject to the terms
and conditions stated.
- We may change or withdraw any part of our website, or
may refuse you access to the website at any time if we consider
it necessary.
- These terms and conditions are governed by the laws of
Scotland and any disputes will be decided only by the courts
of Scotland.
- Your statutory rights are not affected by anything contained
within these terms and conditions.
- We are UK V.A.T. registered. Our registration number is
762 0304 64.
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